We’re happy to help with your return/exchange. Any product that is unused and unworn, in its original packaging, and has been purchased within the last 14 days is eligible for return. If an item is returned that does not follow our return guidelines, such as missing boxes, damaged, or used items we may not be able to issue a full refund. Refunds can only be credited to your original form of payment or a gift card. If the product was a gift, your credit will be issued as a GEMs eGift Card.