We’re happy to help with your return/exchange. Any product that is unused and unworn, in its original packaging, and has been purchased within the last 14 days is eligible for return.
Please inspect your item when you receive it as returns that don’t follow these guidelines won’t be accepted. Once we receive an eligible return, your return/exchange will be processed.
Return Criteria:
-In original condition (unworn)
-With original packaging
-Purchased within last 14 days
-International orders are not eligible for returns/exchanges
If an item is returned that does not follow our return guidelines, such as missing boxes, damaged, or used we reserve the right to not offer a full refund. Refunds can only be credited to your original form of payment or a gift card. If the product was a gift, your credit will be issued as a GEMs eGift Card.
Steps to return/exchange:
Email our customer service at help@gemsbylaura.comwith the following information:
-Original Order Number
-Explain which action you’d like to take:
Replace with another of the same item
Exchange for a different item
Exchange for a different size of the same item
Receive a refund to your original payment method, minus a $5 handling fee
-List items you want to return/exchange
Wait for a reply from our customer service team for further instructions.
Please note that our policies are subject to change. Refer to this page to read our current policy.
Guarantee:
Timeframe -- Free up to 60 days from delivery date even after standard or reasonable use of jewelry
We stand by our products 100% and pride ourselves for having an amazing team working hard to ensure the highest quality work possible. However, mistakes do happen, and we care about your satisfaction so we will take care of you at no cost to you.
Errors/Item Missing -- wrong size received, item missing from order
If one of the above apply to your order please contact our customer service team (help@gemsbylaura.com) to make a claim.
Not covered under guarantee (non-returnable, no exceptions)
Items that have been modified or personalized by Customer or third party
Accidental damage (including but not limited to washing machine, torn, melted, lost, or related damages)
International orders, sale items, and in-person sales
Customer Reviews
Overall rating: 5 / 5 from 2002 reviews.
Loving our matching bracelets. My daughter is 4 months old and I bought the smallest size for her. It fits great and love that it’s adjustable! We’ve received so many compliments on them! Definitely will be purchasing more from here!!
I’ve been wearing my Gems bracelet nonstop! I love how easy it is to dress up or wear casually every day. The quality is beautiful, it’s comfortable, and it adds the perfect finishing touch to any outfit. It’s one of those pieces I find myself reaching for over and over again.
I bought this bracelet for my moms birthday with her birthstone. The craftsmanship is excellent and the quality of the stones and metal is equal.
My mom loved it and she is very happy with it.
I absolutely LOVE the quality of the bracelets I buy from this company and that’s why I keep coming back! However, this is the first time I was bummed to see that my jewelry didn’t look like the pictures (what I thought I ordered)- the coloring of the bracelet that came was much darker than what the image appears to be. Otherwise, this bracelet is great!
I purchased the smallest size bracelet for my niece for her baptism. It fit her perfectly at 4 months and is beautiful. It is perfect for an infant and can get bigger for a toddler
This bracelet is so gorgeous! Pictures can't really do it justice. My first grader wore it to school and all her little friends were asking for one just like it! I love the little bit of color it adds to my gold stack. Need more of this collection immediately!
This is our second bracelet from GBL and we are just obsessed with the quality and how cute and dainty it is! I’ll forever keep supporting this amazing business.
My grandmother/family birthstone bracelet is my most meaningful and favorite piece of jewelry I own. I have sent it back 2x to have additional charms added, the process is seamless. Taylor has always been so helpful and kind. Gems by Laura is a most fantastic company which I highly recommend.
Coastal just arrived, and I haven't taken it off. I love the colors. It goes with everything. Definitely worth adding to an existing personal collection.
We love gems by Laura! This is the second stack we bought for our little girl. She wore her last set for over 2 years and they lasted so long but it was time for another set. We don’t take them off so they hold up so well with swimming, baths, and everything in between. She loves them so do we!
I absolutely LOVE this little bracelet! I’ve been eyeing this website for a while now, and I’m SO glad I finally ordered something! I can’t wait to let my baby girl wear this!
Perfect addition to my bracelet collection! It adds the golden pop of color and I just mix and match all my other colors to adjust to the seasons! Love it and highly recommend it.
I got the matching set for my daughter & I for her second birthday and we are in love. Being my third baby but my first daughter - she has been my little mini me since day one. Since the first day of understanding and talking, she’s always asked “mommy, where mine?” When pointing to my jewelry - and now she has her own that looks just like mommy’s, and it’s something else for us to bond over 🤍 love that it looks so cute & delicate on her while also looking classy for me, especially paired with my permanent bracelets!
The best bracelets! We have received so many compliments from others about how sweet they are on our girl. We love them and plan to have her wearing them for years to come.
