Returns & Exchanges
We’re happy to help with your return/exchange. Any product that is unused and unworn, in its original packaging, and has been purchased within the last 14 days is eligible for return.
Please inspect your item when you receive it as returns that don’t follow these guidelines won’t be accepted. Once we receive an eligible return, your return/exchange will be processed.
-In original condition (unworn)
-With original packaging
-Purchased within last 14 days
-International orders are not eligible for returns/exchanges
If an item is returned that does not follow our return guidelines, such as missing boxes, damaged, or used we reserve the right to not offer a full refund. Refunds can only be credited to your original form of payment or a gift card. If the product was a gift, your credit will be issued as a GEMs eGift Card.
Steps to return/exchange:
- Email our customer service at firstname.lastname@example.org the following information:
-Original Order Number
-Explain which action you’d like to take:
- Replace with another of the same item
- Exchange for a different item
- Exchange for a different size of the same item
- Receive a refund to your original payment method, minus a $5 handling fee
-List items you want to return/exchange
- Wait for a reply from our customer service team for further instructions.
Please note that our policies are subject to change. Refer to this page to read our current policy.
Timeframe -- Free up to 60 days from delivery date even after standard or reasonable use of jewelry
We stand by our products 100% and pride ourselves for having an amazing team working hard to ensure the highest quality work possible. However, mistakes do happen, and we care about your satisfaction so we will take care of you at no cost to you.
Our 60-day guarantee covers the following:
- Manufacturing defects -- broken chain, faulty clasp, broken bracelet, chipped bead/s, etc.
- Errors/Item Missing -- wrong size received, item missing from order
If one of the above apply to your order please contact our customer service team (email@example.com) to make a claim.
Not covered under guarantee (non-returnable, no exceptions)
- Items that have been modified or personalized by Customer or third party
- Accidental damage (including but not limited to washing machine, torn, melted, lost, or related damages)
- International orders, sale items, and in-person sales