Returns & Exchanges

Returns

If you are unsatisfied with your order, you can return any unworn items within 14 days of receiving your package (based on USPS timestamp date received). Please ensure that your order number is enclosed so the refund is issued to the correct customer. You are responsible for any shipping costs.
Return Address:
GEMS by Laura
PO Box 737
Provo, UT 84603
Any items purchased during a sale, using a coupon code or at an in person PopUp shop cannot be returned or exchanged. No exceptions.
International orders are FINAL SALE and are ineligible for refund.
 

Exchanges

If you would like to exchange an item, please send us an email within 14 days of receiving your package (based on USPS timestamp date received). Our customer service team will get back to you within 48 hours with exchange instructions. The items must be unworn and in the original packaging.