How quickly will my order ship?
All of our products are handmade and placed in the mail within 1-3 business days after placing your order. We use USPS First Class Mail.
Do you offer rush shipping?
Due to the fact that all products are handmade, we cannot offer rush production or shipping at this time.
Will I be notified once my order ships?
Yes! You will receive an email with a tracking number for your package. Please allow 24 hours for your tracking number to be activated by the post office.
What if my shipping address is incorrect on my order?
Please email us within 24 hours of placing your order and we will do our best to correct the error. During high volume times such as holidays and sales, we cannot guarantee that address changes can be made before orders ship so be sure to double check all of your info before submitting your order. Orders that are sent back to us due to an invalid address will be processed as returns.
Do you ship internationally?
Yes we do.
Have another shipping question?
Feel free to read over our Shipping Policy. And if you're unable to find the answer you can email us at firstname.lastname@example.org
What materials do you use to make your jewelry?
Our jewelry is made with only the highest quality materials that have been tried, tested and approved by us. We use only gold filled and sterling silver components making your jewelry last and look beautiful for years to come. To learn more about what makes gold filled unique read below. Any other beads we use are high quality semi-precious or precious stones. They will not chip, flake or change colors.
What does gold filled mean?
Gold filled jewelry contains 100 percent more gold than is found in gold-plated jewelry. The gold is bonded with an underlying metal making it incredibly durable. Gold filled will not chip, flake or tarnish. The best part is you can look great without emptying your wallet to do so.
What happens if my jewelry breaks? Will you fix it for me?
Yes. We would be happy to fix an item if it breaks. Please send us an email (email@example.com) before shipping it back and we will provide you with instructions. You will be responsible for any shipping costs and a $4 re-working fee
How do I care for my GEMS jewelry?
We recommend that you remove baby bracelets at night for child’s safety. Please watch teething babies carefully as small components can pose as a choking hazard. If bracelet is dirty see cleaning instructions below. Allowing your child to wear her bracelet in water such as the bath or pool should be done at your own risk as frequent exposure may damage the bracelet.
If your child’s bracelet seems tight please loosen to the last chain link, remove the bracelet or buy a larger size.
To clean your jewelry use a soft cloth and water. You should be mindful that chlorine, lotions, perfumes and other products containing harsh chemicals could cause damage if they come in contact with your jewelry often.
Jewelry will last longer if stored in an airtight container such as a Ziploc bag.
Returns & Exchanges
What is your return policy?
Click here to see our return policy.
Am I able to exchange an item instead of returning it?
Yes we offer exchanges. Please click here to see our exchange policy.
What if I receive a damaged item?
Even though we do our best to test each product before it goes out the door, mistakes can happen. We want to make it right with you so be sure to report a damaged item within 48 hours of receiving your order (based on USPS timestamp date received) by emailing us at firstname.lastname@example.org.